This Privacy Policy describes how welliam.co.za (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@welliam.co.za or by mail using the details provided below:

23 Papilio Close, Cornubia, Durban, KwaZulu-Natal, 4051, South Africa

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
• Disclosure for a business purpose: shared with our processor Shopify
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site 
• Order information
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify
• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

NameFunctionDuration_abUsed in connection with access to admin.2y_secure_session_idUsed in connection with navigation through a storefront.24h_shopify_countryUsed in connection with checkout.session_shopify_mUsed for managing customer privacy settings.1y_shopify_tmUsed for managing customer privacy settings.30min_shopify_twUsed for managing customer privacy settings.2w_storefront_uUsed to facilitate updating customer account information.1min_tracking_consentTracking preferences.1ycUsed in connection with checkout.1ycartUsed in connection with shopping cart.2wcart_currencyUsed in connection with shopping cart.2wcart_sigUsed in connection with checkout.2wcart_tsUsed in connection with checkout.2wcart_verUsed in connection with shopping cart.2wcheckoutUsed in connection with checkout.4wcheckout_tokenUsed in connection with checkout.1ydynamic_checkout_shown_on_cartUsed in connection with checkout.30minhide_shopify_pay_for_checkoutUsed in connection with checkout.sessionkeep_aliveUsed in connection with buyer localization.2wmaster_device_idUsed in connection with merchant login.2yprevious_stepUsed in connection with checkout.1yremember_meUsed in connection with checkout.1ysecure_customer_sigUsed in connection with customer login.20yshopify_payUsed in connection with checkout.1yshopify_pay_redirectUsed in connection with checkout.30 minutes, 3w or 1y depending on valuestorefront_digestUsed in connection with customer login.2ytracked_start_checkoutUsed in connection with checkout.1ycheckout_one_experimentUsed in connection with checkout.sessioncheckout_session_lookupUsed in connection with checkout.3wcheckout_session_token_<<token>>Used in connection with checkout.3widentity-stateUsed in connection with customer authentication.24hidentity-state-<<token>>Used in connection with customer authentication.24hidentity_customer_account_numberUsed in connection with customer authentication.12w

Reporting and Analytics

NameFunctionDuration_landing_pageTrack landing pages.2w_orig_referrerTrack landing pages.2w_sShopify analytics.30min_shopify_dShopify analytics.session_shopify_sShopify analytics.30min_shopify_sa_pShopify analytics relating to marketing & referrals.30min_shopify_sa_tShopify analytics relating to marketing & referrals.30min_shopify_yShopify analytics.1y_yShopify analytics.1y_shopify_gaShopify and Google Analytics.sessioncustomer_auth_providerShopify analytics.sessioncustomer_auth_session_created_atShopify analytics.session

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can email us on info@welliam.co.za

Last updated: 15th May 2023

Shipping policy

1. Upon receipt of payment and subject to stock availability, orders will be processed within 3 days. The Shopper has the following options with regards to delivery:
   
   All deliveries shall be dispatched to the Shopper via well i am’s assigned courier. Well i am will not be held liable for late deliveries arising as a result of the negligence caused by the courier or any carelessness or loss which occurs out of the control of the Well i am.
   
   All costs associated with delivery via the courier shall be borne by well i am, except in relation to orders pertaining to
   
   The selected courier will arrange delivery times directly with the Shopper. Please ensure that someone is available to receive the order as per the agreement with the courier.
2. Whilst every best effort will be made to ensure that the Products are delivered to the Shopper in their best condition possible, well i am will not be held liable for the condition of goods arriving at the Shopper’s chosen delivery address.
3. If the Shopper would like to request overnight or same day delivery, this must be arranged with orders@welliam.co.za and the extra cost will be quotes for and charged separately.
4. Cancelled Orders as requested by the Shopper on the E-Commerce website following the 7 (seven) day “cooling off period” as per the Electronic Communication and Transactions Act 2002 and the Consumer Protection Act, 2008, will be refunded after deduction of a 15% charge for administration costs.
5. well i am reserves the right to cancel an Order for which payment has already been received. This may occur, but is not limited to, in instances such as insufficient stock availability. In such an event, the Shopper shall be refunded fully.
6. Any complaints regarding the quality of the Product/s bought by Shoppers through the E-Commerce website should be directed to info@welliam.co.za.
7. It is the Shopper’s responsibility to ensure that someone is available to receive the Order at their specified delivery address. well i am cannot guarantee a specific delivery time on the day of delivery by the courier.
8. The courier used will make contact with the Shopper to arrange a suitable delivery time. If there is no one present at the specified premises to receive the Shopper’s order, delivery may not take place that day and the Shopper may incur additional charges.
9. No courier deliveries will take place over weekends or public holidays unless prior arrangements have been made with well i am. In this case, additional costs may be incurred.

Stock

well i am will take all reasonable efforts to monitor stock levels. well i am does not however guarantee the availability of stock at all times and will only be liable for delivery of the Products when the Products are available.

The conditions set out in these terms pertain to all transactions for the supply of Products between Well i am and the Shopper via the Online Store.

Definitions:

1. “well i am” refers to well i am (PTY) Ltd
   
   
2. “Products/Services” means the Products or Services sold to the Shopper by well i am which form part of the subject matter of the Contract
   
   
3. The “Shopper” refers to the legal person, firm partnership, close-corporation or company which purchases the Products/Services from well i am and includes the Shoppers’ spokespersons, beneficiaries and permitted assigns.
   
   
4. “Terms and Conditions” means these E-Commerce Terms and Conditions which govern the relationship between well i am and the Shopper for the sale of Products offered via the online store.

Important Considerations to Note:

There is nothing in these T&C’s that is intended to unlawfully restrict, limit or avoid any rights or obligations, created for either Well i am or the Shopper in terms of the Consumer Protection Act, 68 Of 2008.

Order

All Orders received by well i am will be processed in line with normal business practices of well i am and acknowledgment of the Order will be confirmed in writing to the Shopper via email. Furthermore, well i am is entitled to reject an Order if it considers this necessary.

Payment

1. Payment may be made by credit card via the Payment Gateway options provided to the Shopper.
2. Credit Card payments are acquired by Payfast, which is a registered payment gateway in South Africa. Please refer to www.payfast.co.za to review of the Payfast terms and conditions and privacy policies.
3. Payflex is a payment option that offers the Shopper the opportunity to pay in 4 interest free instalments over 6 weeks. Please refer to https://payflex.co.za/ to review of the Payflex terms and conditions and privacy policies.

Pricing

1. All prices quoted as net prices and inclusive of VAT
2. The prices of the Products on the website or any other form of advertising are well i am’s current pricing list and are deemed to be acknowledge and accepted by the Shopper when quotation is confirmed.
3. well i am may, due to business requirements (such as currency fluctuation, labour, strikes, fuel increases and the like) be entitled to change their price list from time to time. It is the Shopper’s responsibility to ensure that he/she is fully aware of the price prior to purchase.
4. Products will only be dispatched once payment is made in full.
5. well i am regularly offers discounts, discount codes and promotions online. Discounts, discount codes and promotions cannot be combined.

Rights

well i am reserves the right to:

1. Change these Conditions from time to time depending on the requirements of the business. The Shopper’s continued use of the Website, or any part of, following such change shall be deemed to be the Shopper’s acceptance of such change. It shall remain the responsibility of the Shopper to ensure that the terms and conditions are read and accepted prior to the purchase of any Product of the Provider.
2. Change or remove products from the E-Commerce store with or without notice to the Shopper as it deems necessary. well i am will thus not be liable to the Shopper or any third party for any modification to or withdrawal of the Website.

Retention of Title

All delivered Products shall remain the property of well i am until the Products are paid in full.

Warranties

1. well i am gives the following warranties in terms of the Products / Services
   
   It has the rights to sell the Products
   
   Unless otherwise agreed to in writing, well i am will at its sole discretion, replace the Products within a reasonable time provided that the Shopper notifies well i am in writing of any defects of the Products within seven days from date of delivery of the Products provided that such Products are determined by well i am on inspection thereof to be defective in any way or form.  

Shipping Policy

At DERMA PH, we are committed to providing convenient and reliable shipping for our South African customers. Please review our shipping policy below:

Domestic Shipping within South Africa:

• Orders over ZAR 1000: Enjoy free shipping! Your order will typically arrive within 2-7 business days. However, during sales or product launches, please allow up to 10 business days for delivery.
• Orders under R 550: For orders below ZAR 550, a shipping fee of R 100 will be applied.

Please note:

• During sales or product launches, delivery may take up to 10 business days regardless of order value.
• In rare instances, couriers may add a surcharge for deliveries to high-risk or outlying areas. If applicable, this surcharge will be communicated to the customer, and it will be the customer’s responsibility to cover the additional cost.
• If the courier is unable to reach the customer for delivery attempts, resulting in the return of the parcel to our warehouse, the customer will be responsible for the cost of reissuing the parcel.

By making a purchase on our website, you agree to abide by the above terms and conditions regarding shipping.

Should you have any questions or require further assistance, please don’t hesitate to contact us at sales@dermaph.com.

Thank you for choosing DERMA PH for your skincare needs.

1. In the event that stock is not available for any reason whatsoever after the conclusion of a sale, well i am will notify the Shopper and the Shopper will be entitled to either select another product or choose to receive a refund of the amount paid by the Shopper.
   
   
2. In line with the Electronic Communications and Transactions Act, 2002 together with the applicable provision of the Consumer Protection Act, 2008, the Shopper has 7 (seven) days in which to cancel or return their orders/products and receive a full refund provided that such Products are undamaged, unopened, intact and returned in the same good order that it was received.
   
   
3. Products may however not be returned unless the incorrect Product has been supplied by well i am or the Product is damaged and/or defective. If the incorrect Product has been supplied, or if the Product is defective or damaged, the Product may be exchanged at well i am’s discretion provided that the Shopper returns the product within seven days of receipt of the Product. well i am will make a reasonable effort to exchange the Product upon receipt of the returned products. In the event that replacement is not possible due to stock unavailability or otherwise, well i am will refund the Shopper the amount of the purchase price when the returned products are received.
   
   
4. Subject to clause 9.3 above, the Shopper has the right to return a non-defective product at the sole discretion of the well i am if:
   
   The Shopper is unsatisfied with his/her purchase after 7 (seven) days of receiving the Product and shall either be provided with a suitable replacement or should the Shopper so require, receive a full purchase price refund.
   
   Non-defective Products that have been returned must be in their original, intact and undamaged packaging without the seal broken in any way or form.

1. Upon receipt of payment and subject to stock availability, orders will be processed within 3 days. The Shopper has the following options with regards to delivery:
   
   All deliveries shall be dispatched to the Shopper via well i am’s assigned courier. Well i am will not be held liable for late deliveries arising as a result of the negligence caused by the courier or any carelessness or loss which occurs out of the control of the Well i am.
   
   All costs associated with delivery via the courier shall be borne by well i am, except in relation to orders pertaining to
   
   The selected courier will arrange delivery times directly with the Shopper. Please ensure that someone is available to receive the order as per the agreement with the courier.
2. Whilst every best effort will be made to ensure that the Products are delivered to the Shopper in their best condition possible, well i am will not be held liable for the condition of goods arriving at the Shopper’s chosen delivery address.
3. If the Shopper would like to request overnight or same day delivery, this must be arranged with orders@welliam.co.za and the extra cost will be quotes for and charged separately.
4. Cancelled Orders as requested by the Shopper on the E-Commerce website following the 7 (seven) day “cooling off period” as per the Electronic Communication and Transactions Act 2002 and the Consumer Protection Act, 2008, will be refunded after deduction of a 15% charge for administration costs.
5. well i am reserves the right to cancel an Order for which payment has already been received. This may occur, but is not limited to, in instances such as insufficient stock availability. In such an event, the Shopper shall be refunded fully.
6. Any complaints regarding the quality of the Product/s bought by Shoppers through the E-Commerce website should be directed to info@welliam.co.za.
7. It is the Shopper’s responsibility to ensure that someone is available to receive the Order at their specified delivery address. well i am cannot guarantee a specific delivery time on the day of delivery by the courier.
8. The courier used will make contact with the Shopper to arrange a suitable delivery time. If there is no one present at the specified premises to receive the Shopper’s order, delivery may not take place that day and the Shopper may incur additional charges.
9. No courier deliveries will take place over weekends or public holidays unless prior arrangements have been made with well i am. In this case, additional costs may be incurred.

Stock

well i am will take all reasonable efforts to monitor stock levels. well i am does not however guarantee the availability of stock at all times and will only be liable for delivery of the Products when the Products are available.

This Privacy Policy outlines how DERMA PH, based in Wellington, Western Cape, South Africa, and operating under the email address sales@dermaph.com, collects, uses, and shares your personal information when you visit or make a purchase from our website.

Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. Additionally, we gather information about the specific web pages or products you view, the websites or search terms that referred you to our site, and how you interact with our website. We refer to this information as “Device Information.”

We collect Device Information using cookies, log files, web beacons, tags, and pixels.

When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card numbers or EFT information), email address, and phone number. We refer to this information as “Order Information.”

In this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information we collect to fulfill orders placed through our website, including processing payments, arranging shipping, and providing order confirmations or invoices. Additionally, we use this information to communicate with you, screen orders for potential fraud or risk, and, in line with your preferences, send you information or advertising about our products or services.

The Device Information we collect helps us screen for potential fraud or risk, particularly your IP address, and to enhance and optimize our website by generating analytics about how customers browse and interact with it. This information also aids in evaluating the success of our marketing and advertising campaigns.

Sharing Your Personal Information

We share your Personal Information with third-party service providers to help us use it as described above. For example, we use  Google Analytics to understand how customers use our website. You can read more about how these platforms use your Personal Information by visiting their respective privacy policy links provided.

Additionally, we may disclose your Personal Information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

Behavioural Advertising

We use your Personal Information to provide targeted advertisements or marketing communications that we believe may interest you. You can opt out of targeted advertising through the provided links or by visiting the Digital Advertising Alliance’s opt-out portal.

Do Not Track

Please note that we do not alter our website’s data collection and use practices in response to Do Not Track signals from your browser.

Your Rights

If you are a European resident, you have the right to access, correct, update, or delete your personal information. You may contact us through the provided contact information to exercise these rights. Additionally, note that we process your information to fulfill contracts with you or pursue legitimate business interests. Your information may be transferred outside of Europe, including to Canada and the United States.

Data Retention

We retain your Order Information unless you request its deletion.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other reasons.

Minors

Our website is not intended for individuals under the age of 18.

Contact Us

If you have questions about our privacy practices or wish to make a complaint, please contact us via email at sales@dermaph.com .

Links:

http://www.allaboutcookies.org
https://www.google.com/intl/en/policies/privacy
https://tools.google.com/dlpage/gaoptout
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
https://www.facebook.com/settings/?tab=ads
https://www.google.com/settings/ads/anonymous
http://optout.aboutads.info

1. ORDER CANCELLATIONS & MODIFICATIONS

Our processing begins promptly upon receiving your order. While we strive to address your requests, once an order is processed, modifications or cancellations may not be feasible. Kindly reach out to us immediately via email sales@dermaph.com for assistance.

All confirmed orders are subject to our return policy

2. RETURNS & REFUNDS (PURCHASES FROM WEBSITE ONLY)

2.1 FAULTY, DAMAGED ITEMS, OR FULFILLMENT ERRORS

Your satisfaction is paramount to us, and we regret any inconvenience caused. If, by rare chance, you receive a faulty, damaged item, or experience a fulfillment error, please contact our support team at sales@dermaph.com within 30 days of delivery. We will endeavor to address your concern promptly.

When reporting a faulty item, kindly provide:

• Your order number
• Details of the damaged item(s)
• Photographic evidence and a description

Please refrain from returning damaged goods without prior guidance from our support team, as this may delay resolution. Replacement requests require verification of damage by our support team.

2.1 FAULTY, DAMAGED ITEMS, OR FULFILLMENT ERRORS

To initiate a return, please email sales@dermaph.com within 7 days of receiving your order, stating your order details and reason for return. Items eligible for return must remain unopened, unused, and in their original packaging with intact security seals. Upon approval, return the unopened items within 7 days, with shipping arranged and covered by the customer.

Kindly note the following:

• Sample sizes are non-returnable/refundable.
• A return & restock fee of R 75 applies.
• Customers are responsible for return shipping costs and ensuring traceability.
• DERMA PH cannot be held liable for broken glass packaging during returns.
• Original shipping charges are non-refundable.

Please allow up to 10 business days from receipt of your return for inspection and processing. Refunds will be issued as store credit, minus original shipping charges and restock fee.

Return Address:
DERMA PH Attention: [Address]
Wellington, Western Cape, South Africa

2.3 RETURNING OF USED/OPENED PRODUCTS

Due to product nature, we do not accept returns or exchanges for opened products. We recommend reviewing ingredient lists for potential allergens before use. In case of adverse reactions, discontinue use and seek medical advice; however, refunds cannot be provided for individual sensitivities.

3. RETURNS & REFUNDS (AUTHORIZED RETAILERS)

For purchases from authorized retailers, please contact them directly for assistance as we cannot facilitate refunds or returns.

4. MISCELLANEOUS

Unavailable Receiver: Ensure availability for delivery attempts. Unresponsive receivers may result in parcel return, with reissuing costs borne by the customer.

Stock Availability: We reserve the right to cancel orders due to item unavailability, providing full refunds.

Compliance with Laws: Our policy complies with applicable consumer protection laws.

Policy Modification: We may update this policy without prior notice, with changes applicable to subsequent purchases.

By purchasing from DERMA PH, you acknowledge and accept these terms. For queries, contact our customer support team.

Thank you for choosing DERMA PH.

At DERMA PH, we are committed to providing convenient and reliable shipping for our South African customers. Please review our shipping policy below:

Domestic Shipping within South Africa:

• Orders over ZAR 1000: Enjoy free shipping! Your order will typically arrive within 2-7 business days. However, during sales or product launches, please allow up to 10 business days for delivery.
• Orders under R 550: For orders below ZAR 550, a shipping fee of R 100 will be applied.

Please note:

• During sales or product launches, delivery may take up to 10 business days regardless of order value.
• In rare instances, couriers may add a surcharge for deliveries to high-risk or outlying areas. If applicable, this surcharge will be communicated to the customer, and it will be the customer’s responsibility to cover the additional cost.
• If the courier is unable to reach the customer for delivery attempts, resulting in the return of the parcel to our warehouse, the customer will be responsible for the cost of reissuing the parcel.

By making a purchase on our website, you agree to abide by the above terms and conditions regarding shipping.

Should you have any questions or require further assistance, please don’t hesitate to contact us at sales@dermaph.com.

Thank you for choosing DERMA PH for your skincare needs.

OVERVIEW

This website is operated by DERMA PH. Throughout the site, the terms “we”, “us”, and “our” refer to DERMA PH. DERMA PH offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted and maintained by my.purpleumbrella.co.za. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS

Certain products or services may be available exclusively online through the website. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

WE DO NOT WARRANT THAT THE QUALITY OF OUR PRODUCTS AND SERVICES OR INFORMATION WILL MEET YOUR EXPECTATION AND FULFILL YOUR DESIRED OUTCOME. WHILE WE ARE GIVING OUR BEST TO KEEP THE PROMISES MADE ON THE PRODUCT DESCRIPTION, ALL BODIES REACT DIFFERENT TO CERTAIN INGREDIENTS. SHOULD OUR PRODUCT NOT MEET YOUR DESIRED OUTCOME WE ARE TRULY SORRY, HOWEVER NOT LIABLE FOR IT.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may offer you access to third-party tools through our platform, but we do not oversee, control, or have any input on these tools. You acknowledge and agree that your use of such tools is at your own discretion and risk. These tools are provided “as is” and “as available” without any warranties, representations, or conditions of any kind, and we assume no liability for any issues arising from or related to your use of optional third-party tools. You are solely responsible for ensuring that you understand and agree to the terms provided by the relevant third-party provider(s) before using any optional tools offered through our site. Any new features or services introduced on our website in the future, including new tools and resources, will also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available through our Service may include materials from third parties. Links to third-party websites on our site may redirect you to platforms that are not affiliated with us. We do not endorse, evaluate, or have any liability for the content or accuracy of these third-party materials or websites. We are not responsible for any damages or issues related to your interactions with third-party websites, including purchases or use of goods, services, resources, or content. Before engaging in any transactions, carefully review the policies and practices of third-party websites to ensure your understanding. Any concerns or inquiries regarding third-party products should be directed to the third-party provider.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you provide us with comments, feedback, or other submissions, whether at our request or unsolicited, you agree that we may use, edit, copy, distribute, and publish such submissions without restriction, at any time. We are not obligated to maintain confidentiality, compensate, or respond to any submissions. We reserve the right to monitor, edit, or remove content that we deem unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates intellectual property rights or these Terms of Service. You agree that your submissions will not infringe upon any third-party rights, contain unlawful or abusive material, or transmit any viruses or malware. You are responsible for the accuracy of your submissions. We assume no liability for any submissions posted by you or third parties.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through our platform is governed by our Privacy Policy, which can be viewed on our website.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, our site or Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors, inaccuracies, or omissions and to modify or update information or cancel orders as necessary without prior notice. We are not obligated to update or clarify information on our site or Service, except as required by law. The absence of a specific update or refresh date should not be interpreted as a representation that all information is current.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions outlined in these Terms of Service, you are prohibited from using our site or content for any unlawful, abusive, or unauthorized purposes. This includes soliciting unlawful acts, violating regulations or ordinances, infringing upon intellectual property rights, harassing or discriminating against others, submitting false information, transmitting viruses, collecting personal information, engaging in spam or scraping activities, or interfering with security features. We reserve the right to terminate your access to our Service for violations of these prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that our Service will be uninterrupted, timely, secure, or error-free, nor do we warrant the accuracy or reliability of results obtained from using our Service. You acknowledge that we may remove or cancel the Service at any time without notice. Your use of the Service is at your sole risk. All products and services provided through the Service are offered “as is” and “as available” without warranties of any kind, whether express or implied. We shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the Service or any products obtained through the Service, even if we have been advised of the possibility of such damages.

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold us harmless from any claims or demands, including reasonable attorneys’ fees, arising from your breach of these Terms of Service or violation of any laws or rights of third parties.

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is deemed unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service without affecting the validity and enforceability of the remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of these Terms of Service. These Terms of Service are effective unless and until terminated by either party. You may terminate these Terms of Service at any time by ceasing to use our Services. We may terminate or suspend your access to our Services immediately, without prior notice or liability, if we believe you have violated these Terms of Service.

SECTION 17 - ENTIRE AGREEMENT

These Terms of Service, along with any posted policies or rules, constitute the entire agreement between you and us regarding the use of our Service, superseding any prior or contemporaneous agreements, communications, or proposals, whether oral or written.

SECTION 18 - GOVERNING LAW

These Terms of Service and any agreements for Services shall be governed by and construed in accordance with the laws of South Africa.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service on our website at any time. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. Your continued use of our website or Service after the posting of any changes constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us at sales@dermaph.com.